Frequently Asked Questions

FAQs

We ask that all first-time customers use a credit card or C.O.D. if you will be purchasing labels regularly, we invite you to download our credit application to set up an account. Please contact a customer service representative if you have any questions or concerns.

Absolutely! Whether you have an idea of what you want, or you would like us to imagine it for you, we have four graphic designers who are experts at setting up labels that get your product noticed. All we need is some basic information. We are happy to talk to you over the phone to share ideas!

Yes. Color communication is a very important part of the printing process. If you do not have a Pantone® color guide, you can purchase one at www.pantone.com. We recommend that you purchase the “solid color matching guide” and the “solid to process guide.”

A label rewind direction has three basic elements. How the label feeds off the roll; inside or outside, the direction, the length, and width of the label comes off the roll, and finally the text and image direction on the labels itself. This is usually only important if the labels will be machine-applied. The person responsible for applying labels to your product will be able to provide you with the appropriate information.

Usually within seven to ten business days.

We have more than 4,000 different sizes to choose from, including ovals, circles, round corner rectangles, and more. You can select from one of the standard sizes on our quote page. If you don’t see the exact size or shape you need, call one of our customer service representatives. We will most likely have something very close. We also have the option of ordering exactly what you are looking for.

That is up to you. Most of the time, customers prefer to approve a PDF proof from their computer screen. If a PDF proof is acceptable and you are able to provide artwork to us, then you will receive your proof the same day. If we have to create new artwork, your proof will be ready within 3 business days.

1 to 2 business days.

Art File FAQs

Yes. View Our Glossary to learn more about standard printing terms.

Our Art Department is Mac-based. Files should be provided to us as native Adobe Illustrator, FreeHand, Photoshop, or High-Quality PDF format.

  • All fonts should accompany native files or be converted to vectors or “outlines.”
  • All placed images should be provided separately, rather than embedded.
  • Any continuous tone Photoshop tiff, jpg, or eps files are usable only as 1 or 4 color process. (Files provided in this manner can sometimes be converted to vector files, and then PMS colors can be used. Additional art charges will apply.)
  • Photoshop images must be high resolution. 300 dpi is ideal. 72 dpi “web graphics” are not usable for producing quality labels.
  • Ample has an FTP site for uploading large files (address available upon request) or smaller files, can be emailed to artdept@amplelabels.com.
  • If you have additional questions, please call 1-800-345-8460.

A bleed occurs when the ink coverage of the copy runs beyond the cut edge of a label.

Most images you see on your computer screen are raster graphics. Pictures found on the web and photos you import from your digital camera are raster graphics. They are made up of a grid of pixels, commonly referred to as a bitmap. The larger the image, the more disk space the image file will take up. For example, a 640 x 480 image requires information to be stored for 307,200 pixels, while a 3072 x 2048 image (from a 6.3 Megapixel digital camera) needs to store information for a whopping 6,291,456 pixels.

Since raster graphics need to store so much information, large bitmaps require large file sizes. Fortunately, there are several image compression algorithms that have been developed to help reduce these file sizes. JPEG and GIF are the most common compressed image formats on the web, but several other types of image compression are available.

Raster graphics can typically be scaled down with no loss of quality, but enlarging a bitmap image causes it to look blocky and “pixelated.” For this reason, vector graphics are often used for certain images, such as company logos, which need to be scaled to different sizes.

EPS stands for Encapsulated Postscript File. It is a vector-based computer graphics file format developed by Adobe Systems. EPS is the preferred format for many computer illustrations because of its efficient use of memory and fine color control.

Unlike JPEGs, GIFs, and BMP images, vector graphics are not made up of a grid of pixels. Instead, vector graphics are comprised of paths, which are defined by a start and endpoint, along with other points, curves, and angles along the way. A path can be a line, a square, a triangle, or a curvy shape. These paths can be used to create simple drawings or complex diagrams. Paths are even used to define the characters of specific typefaces.

Because vector-based images are not made up of a specific number of dots, they can be scaled to a larger size and won’t lose any image quality. If you blow up a raster graphic, it will look blocky, or “pixelated.” When you blow up a vector graphic, the edges of each object within the graphic stay smooth and clean. This makes vector graphics ideal for logos, which can be small enough to appear on a business card and can also be scaled to fill a billboard. Common types of vector graphics include Adobe Illustrator, Macromedia Freehand, and EPS files. Many Flash animations also use vector graphics, because they scale better and typically take up less space than bitmap images.

TIFF stands for Tagged Image File Format. It is a file format for exchanging bitmapped images (usually scans) between applications.

 

Online Orders FAQs

Yes, you can place your order online. Please check Other from the options and we will call you to verify your shipping information.

When we generate your quote, we also take into account costs savings we can provide you if you order additional quantities. We present those as options if you would like to take advantage of our volume discounted pricing.

We have more than 4,000 different sizes to choose from including, ovals, circles, round-corner-rectangles, and more. If you do not see the exact size or material you need, contact us. We most likely will have something very close. We also have the option of ordering exactly what you are looking for.

Since raster graphics need to store so much information, large bitmaps require large file sizes. Fortunately, there are several image compression algorithms that have been developed to help reduce these file sizes. JPEG and GIF are the most common compressed image formats on the web, but several other types of image compressions are available.

  • Raster graphics can typically be scaled down with no loss of quality, but enlarging a bitmap image causes it to look blocky and “pixelated.” For this reason, vector graphics are often used for certain images, such as company logos, which need to be scaled to different sizes.

Under normal circumstances, your labels will ship within 7 to 10 business days after you approve the artwork. If you absolutely must have them right away, an order can be expedited for a nominal fee.

One of our helpful customer service representatives will email you a PDF proof with approval instructions. One of the advantages of digital printing is that you can see the proof that was printed on one of our presses. They can then be hand-applied directly to your product so you can see exactly what the finished product will look like. If you would like a proof that was printed on the press, contact us after you place your order.

Because vector-based images are not made up of a specific number of dots, they can be scaled to a larger size and not lose any image quality. If you blow up a raster graphic, it will look blocky, or “pixelated.” When you blow up a vector graphic, the edges of each object within the graphic stay smooth and clean. This makes vector graphics ideal for logos, which can be small enough to appear on a business card but can also be scaled to fill a billboard. Common types of vector graphics include Adobe Illustrator, Macromedia Freehand, and EPS files. Many Flash animations also use vector graphics, because they scale better and typically take up less space than bitmap images.

You can upload native Adobe Illustrator, FreeHand, Photoshop or High Quality PDF files.

On the login screen, click on the Forgot Password link, type in your email address associated with your account and your password will be sent to that email address. If you can not recall the email address you first entered, please contact us and we will provide you with a new password.

Your account is created once you place an online order, and your password is emailed to you. If you are an existing customer, please contact us, and we will provide you a user name and password to manage both your online orders and orders that you have called in.

Contact us, and customer service will provide you your user ID.

Digital Printing FAQs

No. The Jetrion 4000 prints using process colors. That means all PMS colors will be approximated and will be “close.”   Remember that you can request a press proof before you order so that you can see exactly what your label will look like on your product.

Under normal circumstances, your labels will ship within 7 to 10 business days after you approve the artwork. If you absolutely must have them the next day, we will do our best! In many cases, if the artwork is approved we assist with more demanding lead times.

That is up to you. Most of the time customers prefer to approve a PDF proof from their computer screen. One of the advantages of digital printing, however, is that you can also see a proof that was printed on the press. They can then be hand-applied directly to your product so that you can see exactly what the finished product will look like.

We have more than 4,000 different sizes to choose from, including ovals, circles, round-corner rectangles, starbursts and more. You can select from one of the standard sizes on our quote page. If you don’t see the exact size or shape you need, call one of our customer service representatives. We most likely will have something that is very close. We also have the option of ordering exactly what you are looking for.

If you are looking to achieve a glossy, durable finish white BOPP (a polypropylene label stock that is waterproof) is the material that we most often recommend. Other options for your labels are hi-gloss, semi-gloss and bright silver- and gold-laminated foil.

If a matte finish is what you are looking for, we recommend dull silver- and gold-laminated foil, matte litho, trans thermal or textured linen.

 

Digital printing is a perfect solution for short-run orders (20,000 or less) and multiple copy orders. Because no printing plates are involved several different copies can be combined and printed together. Ample Industries uses HP Indigo WS6800 press and HP WS6900 press. Labels that are produced digitally are very high quality, cost-effective and can be delivered to your door in a few days.